To start your custom project, send us your request through our Contact Form.

You will receive a personalised quote within 24 hours (Monday to Friday).

For more details on our collections, you can also explore:

• Metal Medals
• Wood Medals
• Custom Pins
• Custom Keychains

Yes — on OOOVATION.COM there is no minimum order.

You can order from just 1 unit for medals, pins, keychains and trophies.

Your order is confirmed once you:

1. Approve and sign the quote
2. Approve and sign the final proof (BAT)
3. Complete the payment

Production begins only after these steps.

Simply provide:

• Quantities
• Desired material (metal, wood, acrylic, 3D printed, etc.)
• Your logo (HD recommended)
• Event name + date
• Preferred size
• Deadline

The more details you provide, the faster we can create your offer.

• Bank transfer (Our bank details are included on the quote)
• Cheque (ALTITUDE 1753 – France)

All OOOVATION products are fully personalised.
Therefore, 100% payment is required before production begins.

Yes!
Every order includes FREE graphic design with:

• 3D mockups
• Medal or trophy previews
• Ribbon design (if applicable)

To build your custom design, please send :

• HD logo (vector preferred: .ai / .svg / .eps / .pdf)
• Fonts or font names
• Text to include
• Brand guidelines (optional)
• Any reference style or theme

Check:

• dimensions
• colours
• spelling
• fonts
• layout
• finish options

Then sign and return the BAT via email.
Production starts immediately upon approval.

Production varies from 3 to 16 weeks depending on:

• quantity
• material
• design complexity

→ For urgent deadlines, we also offer express production (ask us before ordering).

Yes — OOOVATION ships globally.

Average delivery time:

• Europe: 3–6 days
• International: 5–10 days

Tracking is provided for every shipment.

Yes. Contact your project manager to organise multiple deliveries.

Our packaging is designed for maximum protection:

• strong cardboard boxes
• bubble wrap
• inner protection layers
• optional custom presentation cases

If your product does not match the approved visual:

1. Contact your OOOVATION project manager immediately
2. Send photos of the issue
3. We will resolve the situation quickly

Your satisfaction is our priority.

Since each product is personalised, returns are not possible except in cases of:

• manufacturing error
• quality defect
• incorrect product compared to the approved proof

We produce:

• Metal medals & trophies
• Wooden medals & trophies
• Acrylic medals & trophies
• Hybrid medals
• 3D-printed trophies
• Metal, wood & acrylic keychains & pins

Yes — we offer:

• Wood medals from FSC-certified forests
• Eco-friendly trophies made of recycled materials
• Digital production techniques reducing waste